A We assume full responsibility for the quality of our products. Upon receiving feedback regarding a quality issue, we will initiate an investigation process within 48 hours. If it is confirmed that the issue stems from the production stage, we will—in accordance with our agreement—offer returns, exchanges, replacements, or appropriate compensation, doing our utmost to safeguard your business interests.

A For standard orders, once the samples have been approved and the deposit has been received, the production cycle typically takes 45 to 60 days. The exact timeframe depends on the total order volume and our current production schedule; we will provide you with an accurate estimated delivery date at the time your order is accepted.

A Yes. Both our directly-operated facilities and our long-term partner factories have successfully passed BSCI and Disney social responsibility audits, ensuring that our production environments and labor practices fully comply with international supply chain standards.

A Yes, we warmly welcome all types of OEM private-label manufacturing orders. Our standard MOQ varies depending on the complexity of the product; however, we understand the needs of new clients and are happy to accommodate small-batch trial orders. We invite you to contact us to discuss your specific customization requirements.

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